If the following do not answer your questions, we would love to hear from you!

Refer to our Size Guide or drop us a message in our Contact Form.
 

FAQs

Size & Care


  • For any sizing related matters, kindly refer to our Size Guide Page
  • As much as we will take great care to select and ensure quality fabrics to be used in all our products, please hand-wash our handmade products lightly with mild laundry soap and warm water and air-dry to retain its glory. Do not scrub too hard when washing as abrasion will cause the fabric to be loosen and will result to plling. Slight discoloration can be expected when washing. Do not use bleach.
  • NOT "CHEW-PROOF" - Please keep them away and safe from your Fluff!
Little tips (for cotton fabric designs only) - After drying, iron the fabric in medium heat. And it will certainly look and feel as good as a new piece! You can also try using a waterproofing/stain proof spray to help your new gear last looking new for longer! :)




Disclaimer


  • All accessory are not "CHEW-PROOF" - Please keep them away and safe from your Fluff!
  • Our accessories are durable & made to last​. However, consumers are responsible for determining the suitability for their Fluffs' use. By purchasing this product, the consumer will assume all responsibility and liability. We will not be held responsible for any injuries or damage resulting from the use of our products. For the safety of your Fluff, be sure to inspect frequently before walks for signs of wear & tear and replace when necessary.
  • The product images shown may not be the exact representation of end products. The lesser the width of the product, the lesser designs will be presented. As each piece is handmade to order, no two cuts of fabric are ever the same including pattern design placement. This makes every single one of them unique and one of a kind. Size, colour and shape may also vary slightly.​
  • Actual colours may vary slightly depending on your screen. We cannot guarantee that the colour you see in the photos are exact to the actual product.




Customising Your Accessory


Kindly note all custom sizes are final sale and no exchange/return is allowed.

  1. For hardware upgrades, purchasing a collar with a custom width, Eg. Size M (2.5cm) in 3.0cm width", kindly purchase a "Size L Collar (3.0cm)" and provide their measurements during cart out.
  2. No additional charges for custom sizes +/- 1" to 2" inch, any more than that, slide us a message!
  3. We're still working on listing customise products in our store. Kindly contact us for more enquiries to purchase the below customise items.
  • Over-Head Harness (H Strap Harness)
  • Duo Leads
  • Plastic Hardwares
  • Saftey Breakaway Collar for Team Meow (In plastic only)




Courier & Lead time


  • Our lead time for making is approximate 7 to 10 working days, but it varies depending on order queue. All our accessories are handmade to order and specially tailored to your pawfect fit therefore, we'll need a bit of time to complete a single order. If you wish to order but unsure if your order will arrive on time, please contact us when placing order.
  • Name engraving and custom orders will take an additional of 2-3 working days.
  • We used only local couriers either Smartpac (Tracking info starts with "SM") or Ninjavan (Tracking info starts with "NIN").
  • We shipped from Singapore and provide worldwide shipping via Singapore Post with tracking number (for selected countries). For best benefits, all of your orders are shipped with a tracking number. An email notification will be sent to you once we've shipped out your orders.
  • For Self-collection, please make your way only if you've received our email notification at PetMan - Blk 139, Tampines Street 11, #01-38, Singapore 521139 (10am to 7pm, Closed on every Tuesdays)
  • For international deliveries we are not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay that may occur is beyond our control.

  • Transit Time & Rates:
- Singapore (Local courier) : 3-5 Working Days - SGD3.50 (Flat Rate) **FREE domestic shipping on orders over SGD80.00**
- International Worldwide (Singapore Post): 6-12 Working Days depending on your country - SGD12.00 (Flat Rate)
**FREE International shipping on orders over SGD120.00**




Exchanges & Returns


Fluff You does not accept responsibility nor are we obliged to offer exchange or refunds if products are damaged due to reasons other than production defects. We cannot guarantee 100% no defects as all products are fully handmade to order. Quality will not be compromised, we strive to send and do our best with no defects. If you do unfortunately receive a defective item, do contact us within 7 days for an exchange/refund, we will absolutely reimburse you fully.

  • Due to strict industry-wide health regulations surrounding pet dander, we can only accept returns for items that are still in brand new, unwashed in original packaging, This means it should not have any contact with any Fluffs.
  • All custom orders and personalised items are not returnable.
  • Pattern designs placement/variation
  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value
  • All custom sizes, sale items and personalised items are final sale.
  • Finally, if your item is damaged or faulty in any way upon receipt, please let us know!




Payment


Currency shown are in SGD (Singapore Dollars) - We have two main methods of payment available online - Credit/Debit card and PayPal. Contact us for Bank Transfers, PayLah! and PayNow!




Hardwares & Materials


Our products are made with durable polyester webbing and premium quality Zinc Alloy heavy-duty swivel clip for secure leads attachment, designed exclusively by Fluff You. Fully wrapped with high quality fabric material with choice of 100% cotton and water resistant fabric (PVC) featuring with our Best-selling quick release buckles made of solid Zinc Alloy plated hardware design in Gold which have excellent corrosion resistant properties. They hold on tight to the bold metallic finishes, resisting rust and corrosion. With 5 layers of surface electroplating and 2 layers of clear oil are baked on top for a truly mesmerizing shiny luxe finish and rust-free! Depending on environmental conditions, zinc is absolutely durable and it corrode at a rate of up to 100 times slower than other metals. All our hardwares are welded! - Welded shut with no opening to ensure tensile strength and tolerance for harsh conditions. Which means there's no way it can break while attached with a lead making it absolutely safe!




Fabric Designs


  • We do not have a fabric swatch where you can view all our designs as majority could not relate to the final piece. However, you can view most of our designs under the "Classic Collar" page - most are listed there.
  • Yes! You can purchase any fabric design in any type of accesssory, except for designs that are Sold Out/Selling Fast due to little fabric left. We are constantly trying our best to list as much as we can for all designs in every product accessory. If you would like to purchase any designs you're interested that is not listed, that's just simple!

    1. Simply select the type of product accessory (in any random design)
    2. Leave a comment of the fabric design name in the fill given and we'll take care of it!




Stockist


We are online-based local business located in Singapore. Head to below retail store carrying our handmade products if you wish to view them out! ​​​

  1. PetMan - Blk 139, Tampines Street 11, #01-38, Singapore 521139 (10am to 7pm, Closed on every Tuesdays)
  2. Knibbles Singapore - 86 Jalan Senang, Singapore 418456 (1pm - 6pm, Closed on every Mondays)
  3. Snob Ark Pet Grooming - 93, #01-02 Kovan Rd, Vibes@Kovan, Singapore 548178 (11am to 6pm, Closed on every Tuesdays)
  4. Whiskey's - 326 Balestier Road, Singapore 329758 (10am to 7pm)​​​​​​​​​​​​​​
  5. Pawcious Style - 403 Sembawang Rd, Singapore 758384 (10:30am to 6pm)
For Wholesale Distributions - Contact us for more details!





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FREE SHIPPING

Singapore > SGD80.00

Worldwide > SGD120.00

Currency are shown in SGD dollars

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